Battery4U Warranty Claims Procedure

If your battery dies during the active warranty period, follow these steps:

1️⃣ Charge the Battery:
– Connect your battery to a Car Battery Charger and fully charge it until the charger shows “Complete.”
– You can buy a decent charger for around R300 at hardware stores, Midas, Takealot, or from Battery4U (if in stock).
– Take a photo of the charger showing the battery is fully charged before disconnecting it.

2️⃣ Still Not Starting?
– Send the photo to Battery4U to start your warranty claim.
– Once received, I’ll book you into the next available time slot for a call-out.
– Call-out fee: R500 (includes diagnostics and replacement if needed).

3️⃣ Diagnostic Result:
– If the diagnostic shows the battery is 100% healthy (and the issue is something else), the battery will not be replaced.
– You’ll still be charged the R500 call-out fee.

4️⃣ Alternative Option:
– If you can’t charge the battery yourself, you can bring the battery to me for a full charge.”-“
– Note: A proper trickle charge takes 6 to 8 hours.”-“

⚠ Important:
Battery4U will not come out for a warranty claim unless step one above is completed first

NB! Your warranty period is only active from first installation. For instance, if you installed the battery in Jan 2020 and you have a one year warranty, and you initiate a claim on July 2020 which is approved. The new battery’s warranty will only run till the end of Jan 2021 and not another full year. Some companies voids warranties after a claim was made.

At Battery4U we allow two warranty claims in the same warranty period. After the second warranty claim, the warranty is void and no further claims can be made. 

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    When Warranty Is Voided

    1. If we replace the old battery and on starting the car:
      1. the alternator is charging under 13.7v or over 14.5v
      2. The Ripple Reading on the Alternator is above 0.6
      3. In both these cases it is not a battery error but a vehicle error and you will be charge the full rate  of a new battery installation.
    2. If there is any structural damage to the battery, in other words casing or terminals damage.
      1. In such cases we will replace the battery at the rate of a new battery installation.
    3. If on first installation the alternator was faulty, and we indicated it as a faulty alternator on your invoice, and
      1. you did not get it fixed
      2. You did not inform us that you had it fixed and we initiated it on your invoice.
      3. In both these instances your warranty is void and you will be charged the full rate for a new battery installation.
    4. If your car has been standing for a long time and the battery has run down completely,  to the point that it won’t even jump start because of it.
    5. If your car is not driven often internal computer, alarm and tracking systems will deplete the battery, If you keep jumpstarting the car, because of this, the battery will be damaged because of de-loading and this will void your warranty claim. You must start and run your car at least three times a week for a minimum 20 minutes to ensure the battery stays fully charged.
    6. Batteries removed from the vehicle and the vehicle is not available for diagnostics will be void of warranty
    7. After a second warranty claim the warranty will be voided and no further warranties will be issued for the same warranty period. Three batteries points to the likelyhood that something else is wrong and is likely not a battery fault

    Important Note On Refunds:

     

    We do not do refunds on batteries, we will replace your battery with a new one. In rare circumstanses where a refund is considered the following will apply:

    1. Refunds will only be eligible within the first month of installation.
    2. The battery cannot have any casing damage or defects.
    3. The battery health needs to have a minimum of 95% SOH and 95%SOC
    4. The callout and installation fees are not refundable and will be subtracted from the invoice amount.  Callout and installation fees are as follows:
      1. Installation Fee R 200
      2. Callout Fee: R 400

    NB! – Last update on Fee amounts was on January 2024

    WARRANTY TERMS CONDITIONS:

    1. Your receipt serves as proof of payment and as your warranty document.
    2. The warranty is only activated if it states: Alternator good, warranty activated in the product listings
    3. Battery4u only supplies and fits batteries and does not work on any other components of your vehicle.
    4. The Warranty is not applied to our call out fee. If there is a battery warranty claim there will still be a call out fee charged.
    5. To claim a warranty, proof of purchase is required.
    6. Once the battery has been declared defective (and if it is still within the specified warranty period) it will be replaced with an equivalent product.
    7. Be advised that your warranty will not be honoured if the battery has been subject to abuse, neglect, a faulty charging system, overcharging, or other indications of improper use.
    8. In some cases, the battery needs to be recharged and retested by Battery4u, a replacement loan battery will be supplied for that period.
    9. Battery4u accepts no responsibility for any consequential damage caused directly or indirectly to the vehicle or components within the vehicle through the failure or defect or fitment of the battery.
    10. The electronics and electrical systems on the vehicle are not covered by Battery4u, and is completely at own risk to the owner of the vehicle’s.
    11. The battery warranty is not supplied by Battery4u. It is covered by the manufacturer/supplier of the battery.